Michael called a church and is being given the run-around which could involve many different things. Michael adds a note with broad information (not a gossip session) and marks the public flag. Now any users who are about to call the pastor will receive some insight that Michael gleaned. This information could be something very useful like the preferred method of contact or a specific process that the church asks the missionary to follow. These notes in ifbmt help other users know what to expect and be prepared to give an answer.
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